Prakriti's Garden
Last updated: [10/08/2026]
Effective date: [10/08/2026]
1. Overview
This Shipping Policy explains how we process, pack, dispatch and deliver orders placed on [www.prakritisgarden.com]. It forms part of our Terms of Service and should be read together with our Return, Replacement & Refund Policy.
Because a large part of our catalogue consists of live plants, our dispatch practices are deliberately different from those of a conventional e-commerce store. Some of what follows exists to protect the plant, not to delay your order.
2. Where We Deliver
2.1 We currently ship only within India. We do not accept international orders or deliver to addresses outside India.
2.2 Serviceability is determined by PIN code. You can check whether your PIN code is serviceable at checkout or on the product page.
2.3 Live plants are shipped only to PIN codes reachable within [3-4] days of transit. Locations beyond this window may be serviceable for planters, seeds, tools and accessories but not for live plants.
2.4 Restricted destinations. Owing to plant-quarantine regulations and transit constraints, we do not ship live plants to [Andaman & Nicobar Islands, Lakshadweep, and specified North-Eastern states — list to be confirmed]. Where a permit under the Plant Quarantine (Regulation of Import into India) Order or a corresponding state regulation is required, it is the customer's responsibility to obtain it.
2.5 We do not deliver to APO/FPO addresses or to PO boxes.
3. Order Processing and Dispatch
3.1 Orders are processed on [Monday to Saturday], excluding public holidays.
3.2 Processing time:
| Category | Dispatch within |
|---|---|
| Live plants and saplings | [2-4] business days |
| Seeds, bulbs and gardening accessories | [1-3] business days |
| Planters, pots and heavy goods | [2-5] business days |
| Made-to-order or personalised items | [5-7] business days |
3.3 Live-plant dispatch schedule. To avoid plants sitting in a courier hub over a weekend or holiday, live plants are dispatched only on [Monday to Wednesday]. Orders placed later in the week are dispatched on the next eligible day.
3.4 Weather holds. We may hold a live-plant shipment during heatwaves, cold waves, heavy rainfall, cyclone warnings or extended festival periods. Where a hold causes material delay, we will inform you and you may choose to wait or cancel for a full refund.
3.5 Quality check. Every plant is inspected before dispatch. If a plant does not meet our dispatch standard and no equivalent is available, we will contact you to offer a substitute, a hold, or a refund for that item.
3.6 Orders containing both live plants and non-plant items may be shipped in separate consignments arriving on different dates, at no additional cost to you.
4. Delivery Timelines
4.1 Estimated delivery time after dispatch:
| Zone | Estimated transit |
|---|---|
| Within [City/State] | [1-2] business days |
| Metro cities | [2-4] business days |
| Other cities and towns | [4-6] business days |
| Remote and hill locations | [6-9] business days |
4.2 These are estimates, not guarantees. Actual delivery depends on the courier network, weather, road and rail conditions, regional disruptions, strikes, festivals and public holidays.
4.3 Delivery timelines are counted from the date of dispatch, not the date the order is placed.
5. Shipping Charges
5.1 Shipping charges are calculated at checkout based on destination, weight, volumetric weight and the nature of the goods, and are displayed before you confirm payment.
5.2 Free shipping applies on prepaid orders above ₹[XXXX], unless stated otherwise on the product page.
5.3 Heavy or oversized items — large planters, soil and growing media in bulk, and mature plants — may attract an additional handling charge, which will be shown at checkout.
5.4 Cash on Delivery (COD), where offered, may attract a non-refundable convenience fee of ₹[XX] per order. COD is unavailable for [live plants above ₹XXXX / made-to-order items / certain PIN codes].
6. How We Pack Live Plants
6.1 Plants are packed to survive transit, not to look decorative in the box. You can expect:
- Soil secured at the root ball to prevent spillage
- The pot immobilised within the carton so the plant does not shift
- Cushioning, corrugated partitions and breathable packing where required
- Ventilation holes on the outer carton
- A "Live Plants — Handle With Care / This Side Up" label
6.2 Some soil displacement, minor leaf drop and displaced packing material on arrival is normal and does not indicate damage.
6.3 Care instructions are included with every live-plant shipment and are also available on the relevant product page.
7. Order Tracking
7.1 A confirmation email or SMS is sent when your order is placed.
7.2 A tracking link and AWB number are shared when the order is dispatched.
7.3 Tracking updates are generated by our courier partners and may lag behind actual movement by several hours.
7.4 You can also track your order from the My Account section of the Website.
8. Delivery, Failed Attempts and Returns to Origin
8.1 Our courier partners will normally make [2-3] delivery attempts. Please ensure someone is available to receive the parcel at the address provided.
8.2 You must provide a complete, accurate and reachable delivery address and mobile number. We are not responsible for delay, misdelivery or loss caused by an incorrect, incomplete or unreachable address.
8.3 Address changes can be requested only before dispatch. Once dispatched, the address cannot be changed.
8.4 Return to origin (RTO). If a parcel is returned to us because of repeated failed attempts, refusal to accept, or an unreachable recipient:
- Live plants are usually unfit for re-shipment after a full round trip. In such cases, a refund may be made after deducting shipping and handling costs, or may be declined where the plant is a total loss. This is a consequence of the perishable nature of the goods.
- Non-living items can generally be re-shipped at your cost, or refunded after deducting shipping charges.
8.5 Repeated COD refusals may result in COD being disabled for your account.
8.6 Risk and title in the goods passes to you on delivery to the address specified in the order.
9. Please Record an Unboxing Video
9.1 We strongly recommend recording a single, continuous, unedited unboxing video showing the sealed parcel, the label, and the parcel being opened.
9.2 This is the single most useful piece of evidence for any claim of transit damage, breakage or shortage, and materially speeds up resolution.
9.3 Claims for breakage, missing items or wrong items may not be accepted without it, in line with our Return, Replacement & Refund Policy.
10. Delays and Force Majeure
We are not liable for delays caused by events beyond our reasonable control, including acts of God, flood, drought, cyclone, extreme heat or cold, fire, epidemic or pandemic, war, civil unrest, strikes, courier or transport disruption, power or internet failure, or any governmental order, quarantine or restriction on the movement of plants or goods.
11. Cancellations Before Dispatch
Orders may be cancelled free of charge before dispatch by writing to [support@prakritisgarden.com] or calling [+91 XXXXXXXXXX]. Once dispatched, cancellation is not possible and our Return, Replacement & Refund Policy applies.
12. Contact Us
[Legal Entity Name] (trading as Prakriti's Garden) [Full Registered Address, City, State, PIN] Email: [support@prakritisgarden.com] Phone: [+91 XXXXXXXXXX] Support hours: [Monday–Saturday, 10:00 AM – 6:00 PM IST]